Harringay Removal Company Service Terms and Conditions

These Terms and Conditions set out the basis on which Harringay Removal Company provides residential and commercial removal, packing, storage and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions.

These terms are intended to create a clear and fair understanding between you and Harringay Removal Company regarding our respective rights and obligations. If you do not agree with any part of these terms, you must not book or use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 We, us, our means Harringay Removal Company providing the services.

1.2 You, your means the person, firm, or company requesting or using our services.

1.3 Services means any removal, packing, storage, delivery, waste clearance or related services we agree to provide.

1.4 Goods means all items, personal belongings, furniture, equipment, and any other property which is the subject of the services.

1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.

2. Booking Process

2.1 You may request a quotation for our services verbally or in writing. Any quotation provided is based on the information you supply, including but not limited to the property addresses, access conditions, volume and nature of goods, and any special requirements.

2.2 All quotations are estimates only, unless expressly stated otherwise in writing. We reserve the right to revise a quotation if:

a) the information you provided was inaccurate or incomplete; or

b) the scope of work changes; or

c) unforeseen access issues, parking restrictions, or additional work are required on the day of the move.

2.3 A booking is only confirmed when:

a) you have accepted our quotation or service proposal; and

b) we have issued a written or electronic confirmation of the booking; and

c) you have paid any required deposit, where applicable.

2.4 Any times or dates for the services are estimates and not guaranteed. We will use reasonable care and skill to meet agreed dates and time windows, but we are not liable for delays caused by traffic, weather, road closures, access issues, third parties, or events outside our reasonable control.

2.5 You are responsible for ensuring that all details in our confirmation are correct. If any details are incorrect or change, you must notify us as soon as possible so we can update the booking and, if necessary, revise the quotation.

3. Your Responsibilities

3.1 You are responsible for:

a) obtaining all necessary permissions, permits, or parking suspensions required for the services;

b) ensuring adequate and safe access to your property, including lifts, staircases, and doorways;

c) informing us of any property or access issues that might affect the services;

d) ensuring that the goods are ready for removal, appropriately packed if you are doing your own packing, and labelled where necessary.

3.2 You must not include in the goods any items which are illegal, dangerous, explosive, highly flammable, corrosive, perishable, or otherwise unsuitable for transport, including but not limited to gas cylinders, petrol, paints, chemicals, or prohibited substances.

3.3 You must arrange appropriate insurance for high value, fragile, or irreplaceable items, where our standard liability provisions may not provide sufficient cover.

4. Payments and Charges

4.1 Our charges are based on the information you provide and the services set out in our quotation or booking confirmation. Additional charges may apply where the actual work exceeds the agreed scope.

4.2 We may require a deposit to secure your booking. The amount and due date for any deposit will be confirmed when you make the booking.

4.3 Unless otherwise agreed in writing, payment of the balance is due on or before completion of the services on the day of the move. We may refuse to unload goods or complete services until payment is received in full.

4.4 We reserve the right to charge reasonable extra fees for:

a) waiting time caused by delayed access, keys not being available, or your failure to be present;

b) additional items or volumes not disclosed at the time of quotation;

c) additional journeys, storage, or handling required due to issues at the collection or delivery address;

d) work carried out outside agreed hours.

4.5 If payment is not received when due, we reserve the right to:

a) charge interest on overdue sums at the statutory rate applicable under UK law; and

b) retain goods in our possession until all amounts owed are paid in full, exercising a lien over such goods.

5. Cancellations and Postponements

5.1 You may cancel or postpone your booking by giving us notice in writing. The following charges may apply, based on the notice period:

a) More than 7 days before the booked date: any deposit paid may be refunded or transferred, subject to our discretion and any reasonable administrative costs.

b) Between 3 and 7 days before the booked date: we may retain part or all of the deposit to cover our administrative and scheduling costs.

c) Less than 3 days before the booked date or on the same day: we may charge up to 100 percent of the quoted price to cover the loss of the booking and allocated resources.

5.2 If we are forced to cancel or postpone the services due to events beyond our reasonable control, such as extreme weather, road closures, vehicle breakdown, or illness, we will aim to reschedule as soon as reasonably possible. Our liability in such circumstances will be limited to a refund of any money you have paid for services not yet provided, and we will not be liable for any additional costs or losses you may incur.

6. Our Responsibilities and Liability

6.1 We will exercise reasonable care and skill in providing the services and handling your goods. However, our liability is subject to the limitations set out in these terms.

6.2 We are not liable for:

a) loss or damage arising from your failure to properly pack or protect items where you have chosen to pack yourself;

b) normal wear and tear or minor cosmetic damage such as small scuffs or marks that occur despite reasonable care during large furniture moves;

c) loss or damage to goods where cause cannot be clearly established and where we have acted with reasonable care;

d) loss of or damage to items of a fragile or delicate nature, including glass, china, artwork, and electronics, unless we have professionally packed them and you have declared their nature and value in writing.

6.3 We are not liable for any indirect or consequential loss, including loss of profits, loss of opportunity, loss of enjoyment, or accommodation costs, arising from delay, damage, or failure to perform the services.

6.4 Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, will not exceed the reasonable current market value of the goods or a maximum aggregate amount per move, whichever is lower. You are responsible for arranging additional insurance if the value of your goods exceeds this level.

6.5 You must notify us in writing of any visible loss or damage as soon as possible and in any event within 48 hours of completion of the services. For non-visible loss or damage, you must notify us within 7 days of the services. We are entitled to inspect any alleged damage and may require evidence before considering any claim.

6.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.

7. Packing, Dismantling and Reassembly

7.1 If you have booked a packing service, we will pack your goods using materials we consider appropriate for normal removals. We do not provide specialist export packing unless expressly agreed in writing.

7.2 If you choose to pack your own goods, you are responsible for ensuring that all items are packed securely and appropriately. We may decline to transport any item that is inadequately packed or that poses a risk to our staff, vehicles, or other goods.

7.3 Dismantling and reassembly of furniture or equipment will only be undertaken if specifically included in your booking. We do not accept liability for damage arising from dismantling or reassembly where items were not designed for repeated disassembly, or where fixtures and fittings are worn, defective, or missing.

8. Storage Services

8.1 Where we provide storage, goods will be stored in facilities or units we consider suitable, and may be shared or combined with other customers goods unless otherwise agreed.

8.2 Storage charges are payable in advance. If you fail to pay storage charges when due, we reserve the right to deny access to stored goods and ultimately to exercise a lien and sell or dispose of goods to recover unpaid amounts, after giving you reasonable notice in writing.

8.3 You are responsible for maintaining your own insurance cover for goods in storage unless we have agreed in writing to arrange insurance on your behalf.

9. Waste Regulations and Disposal

9.1 Where we agree to remove and dispose of unwanted items or waste as part of the services, we will do so in accordance with applicable UK waste and environmental regulations.

9.2 We reserve the right to decline the removal of hazardous, prohibited, or regulated waste, including but not limited to chemicals, asbestos, clinical waste, or electrical goods requiring specialist recycling, unless expressly agreed and charged for.

9.3 You confirm that any items you ask us to dispose of belong to you and that you have full authority to arrange their disposal.

9.4 Additional charges may apply for the disposal of bulky items or materials that incur higher recycling or waste fees.

10. Access, Parking and Restrictions

10.1 You must ensure that we have suitable access and parking at both collection and delivery addresses. This may include arranging parking permits or temporary parking suspensions where required.

10.2 If we are unable to park within a reasonable distance of the property, or if access is restricted by narrow roads, low bridges, internal staircases or similar, we may need to allocate additional time, labour, or smaller vehicles. In such cases, additional charges may apply.

10.3 We are not responsible for any parking fines or penalties incurred as a result of inadequate or incorrect permits, instructions, or restrictions that you were responsible for arranging or disclosing.

11. Complaints

11.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we can seek to resolve the issue promptly.

11.2 Any complaint relating to loss, damage, or service quality should be made in writing, providing full details, including dates, addresses, a description of the issue, and any supporting evidence such as photographs.

11.3 We will investigate complaints in good faith and aim to respond within a reasonable timeframe, explaining our findings and any proposed resolution.

12. Data Protection and Privacy

12.1 We will process your personal data in accordance with applicable UK data protection laws. We collect and use your personal information only for the purposes of providing our services, managing your booking, processing payments, and complying with legal obligations.

12.2 We may retain your information for a reasonable period after the services are complete for administrative, legal, or accounting purposes. We will not sell your personal data to third parties.

13. Variations and Severability

13.1 We may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.

13.2 Any variation to these terms must be agreed in writing by us to be valid. Verbal agreements or assurances that differ from these terms are not binding unless confirmed in writing.

13.3 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be deemed modified to the minimum extent necessary or severed, and the remaining provisions will continue in full force and effect.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By proceeding with a booking or allowing our team to start work, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.